Privacy Policy

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We are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.  Any questions regarding this policy and our privacy practices should be sent by email to info@wcwlimited.co.uk or by writing to Office Manager, West Coast Woodfuels Ltd, Langhill Road, Inverkip, PA16 0DJ.  Alternatively, you can telephone 01475 522922.

Who Are We

We are a manufacturer and supplier of woodchip fuel for biomass boilers. In this policy ‘we’, ‘us’ or ‘our’ means ‘West Coast Woodfuels Ltd’.

How do We Collect Information from You

 

We obtain information about you in the following ways:

Information you Give us Directly 

We may obtain information about you when you make an enquiry about our products or contact us to place an order.

Information you Give us Indirectly

Your information may be shared with us by third parties, which might include:

  • subcontractors acting on our behalf, business partners, and search information providers.

You should check any privacy policy provided to you when you give your data to a third party.

When you Visit our Website

We, like many companies, automatically collect the following information:

  • technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet.  This information may be used to improve the services we offer.

  • information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, such as length of visits to certain pages, products and services you viewed and searched for, referral sources (such as how you arrived at our website).

We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’ section below.

 

Social Media

When you interact with us on social media platforms such as Facebook and Twitter we may obtain information about you (for example, when you publicly tag us).  The information we receive will depend on the privacy preferences you have set on those types of platforms.

Public Information 

We may supplement information with information from publicly available sources such as annual reviews, corporate websites, public social media accounts, the electoral register and Companies House in order to create a fuller picture of your requirements.

 

What Type of Information is Collected from You

The personal information we collect, store and use might include:

  • your name and contact details (including postal address, email address and telephone number);

  • your date of birth;

  • information about your activities on our website and about the device used to access it, for instance your IP address and geographical location;

  • your bank or credit card details; and

  • any other personal information shared with us.

Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion.We do not collect sensitive data.  If the situation ever arose, we would only do so if there was a clear and valid reason for doing so and Data Protection Laws allow us to.  We will make why we are collecting this type of information and what it will be used for clear.

How and Why is your Information Used

We may use your information for a number of different purposes, which may include:

  • providing you with the services, products or information you asked for.

  • processing orders that you have submitted;

  • carrying out our obligations under any contracts entered into between you and us;

  • keeping a record of your relationship with us;

  • conducting our own analysis and market research so we can understand how we can improve our services, products or information;

  • seeking your views or comments on the services we provide;

  • notifying you of changes to our services; and

  • sending you communications which you have requested and that may be of interest to you.  These may include information about activities and promotions of our goods and services.

How Long is your Information Kept for

We keep your information for no longer than is necessary for the purposes it was collected for.  The length of time we retain your personal information for is determined by operational and legal considerations.  For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).

Who has Access to your Information

We do not sell or rent your information to third parties. We do not share your information with third parties for marketing purposes.However, we may disclose your information to third parties working on our behalf in order to achieve the other purposes set out in this policy such as our third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (such as to carry out deliveries).  When we use these third parties, we disclose only the personal information that is necessary to deliver the services and require them to keep your information secure and not use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law (for example, by a court order or for the purposes of prevention of fraud or other crime).

Lawful Processing

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant.

Specific Consent :

Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.

Performance of a Contract

Where we are entering into a contract with you or performing our obligations under it like when you buy our products and services.

Legal Obligation

Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority like the European Commission (EU Timber Regulations).

Vital Interests

Where it is necessary to protect life or health (for example in the case of medical emergency suffered by an individual during a delivery) or a safeguarding issue which requires us to share you information with the emergency services.

 

Legitimate Interests

Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights). We consider our legitimate interests to be running West Coast Woodfuels as a supplier of woodfuel to owners of biomass boilers. For example to:

  • monitor who we deal with to protect us against fraud, money laundering and other risks;

  • enhance, modify, personalise or otherwise improve our services /communications for the benefit of our customers; and

  • understand better how people interact with our website.

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us at law (for example, if we need to process it for employment, social security or social protection purposes, your vital interests, or, in some cases, if it is in the public interest for us to do so).

Email/Text/Phone

We will only send you marketing and fundraising communications by email, text and telephone if you have explicitly provided your prior consent.  You may opt out of our marketing communications at any time by emailing us at info@wcwlimited.co.uk or contacting us on 01475 522922.

Post

We may occasionally send you marketing communications by post unless you have told us that you would prefer not to hear from us.

Your Choices

We’re committed to putting you in control of your data so you are free to change your marketing preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time by contacting us by email: info@wcwlimited.co.uk, telephone: 01475 522922 or post: Office Manager, West Coast Woodfuels Ltd, Langhill Road, Inverkip, PA16 0DJ.

Building Profiles

We may analyse your personal information to create a profile of your requirements so that we can tailor and target our products and services in a way that is relevant to you.  We may make use of additional information about you when it is available from external sources to help us do this effectively.  This allows us to be more focused, efficient and cost effective with our resources.

 

We’re committed to putting you in control of your data so you’re free to opt out of your information being used in this way at any time by contacting info@wcwlimited.co.uk.

We may also use your personal information to detect and reduce fraud and credit risk.

Your Rights

Under UK data protection law, you have certain rights over the personal information that we hold about you.  Here is a summary of the rights that we think apply.

Right of Access

 

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.  If you want to access your information, please send a description of the information you want to see and proof of your identity by post to Office Manager, West Coast Woodfuels Ltd, Langhill Road, Inverkip, PA16 0DJ.

Right to have your Inaccurate Personal Information Corrected

You have the right to have inaccurate or incomplete information we hold about you corrected.  If you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us by email: info@wcwlimited.co.uk, telephone: 01475 522922 or post: Office Manager, West Coast Woodfuels Ltd, Langhill Road, Inverkip, PA16 0DJ.

Right to Restrict Use

You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we are not lawfully allowed to use it.

Right of Erasure

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to.

Right for your Personal Information to be Portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

Right to Object

You have the right to object to processing where we using your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.

If you want to exercise any of the above rights, contact us by email: info@wcwlimited.co.uk or post: Office Manager, West Coast Woodfuels Ltd, Langhill Road, Inverkip, PA16 0DJ.

 

We may be required to ask for further information and/or evidence of identity.  We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances.  For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office, https://ico.org.uk/

Keeping your Information Safe

When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.  Once we receive your information, we make our best effort to ensure its security on our systems.  Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.

Use of 'Cookies'

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.  For example, we use cookies to store your country preference. This helps us to deliver a better more personalised service when you browse our website and improve our services.

It is possible to switch off cookies by setting your browser preferences.  For more information on how to switch off cookies on your computer, please refer to the link on the footer of our website pages.  Turning cookies of may result in a loss of functionality when using our website.

Links to Other Websites

Our website may contain links to other websites run by other organisations.  This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. W e cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under.  If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Website Recording

Our website may also use Google Analytics to track information including the number of visitors and page views, where visitors come from, how long they stay, what keywords they are using to find our site.  The information collected does not include bank details or any sensitive personal data.  Data collected by Google Analytics West Coast Woodfuels’ internal use only.  The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Changes to this Policy

Any changes we may make to this policy in the future will be posted on our website so please check this page occasionally to ensure that you’re happy with any changes.  If we make any significant changes we’ll make this clear on this website.

Review of this Policy

We keep this policy under regular review. This policy was last updated in May 2018.

 

Last updated: May 24 2018

© 2005-2017 West Coast Woodfuels Ltd

West Coast Woodfuels Ltd

Head Office

Langhill Road

Inverkip, Inverclyde

Scotland, PA16 0DJ